Otherwise, some of my complaints may seem minor, and indeed they are not worth cancelling my subscription over. The fact of the matter remains that Ancestry.com has the biggest genealogy record database on the internet and therefore is a valuable resource. But when you're trying to do time consuming work on your tree, it's the little things like this which can really inhibit your work flow and when you're paying about $300 a year for a service, I think it's fair to expect basic problems like this to get resolved quickly.
|Note the blank events the system creates instead of|
attaching the citation to existing events. I leave them
blank so I know which ones to delete but the system
gives you the option to fill them in during attachment.
For starters, it won't allow you to attach the image to an existing fact (shown right) and instead creates a new one. This means if you're trying to add it as a citation for an existing birth event, for example, it will create a new preferred fact for the birth and your original fact will be made the alternate fact. Annoying, right? You then have to edit the citation to switch it over to the correct, original birth fact but this is not easy since, for some reason, the citation did not save the title of the source! If it's the first time you're saving this source, you have to create a new source with the title but at least once you've added it, from then on you can just select it from the drop down menu when adding this source again in the future. Of course, in order to save the citation you also have to enter something into the "Detail" field. This is a problem with many sources, even those indexed - if they do not have a "detail" entered by Ancestry.com's system, you have to enter it yourself when editing the citation.
Once you've finally edited the citation so it has a title, detail, and is attached to the correct facts, you then have to delete the new facts that the system incorrectly created. Because it didn't just create a new birth fact, it also created an alternate name fact.
|There are three Tobias Leechs in my tree but two don't have|
birth or death dates yet, how do I tell them apart? Suffix of
I, II, or III don't appear.
So, if you're going to criticize Ancestry.com, here is something that is honestly wrong with it.